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Shipping Policy

Effective Date: 7th July, 2026

At Nubian Creations, we are committed to delivering your orders with care, respect, and timely service. This Shipping Policy explains how we process, package, ship, and deliver products purchased from our website.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing your order.

Order processing may include:

  • Confirming your payment
  • Reviewing your order details
  • Checking product availability
  • Preparing and packaging your items
  • Arranging delivery or shipment

Orders are usually processed within 1–3 business days after payment confirmation.

Processing times may be longer during weekends, public holidays, sales periods, product launches, high-demand seasons, or circumstances beyond our control.

2. Business Days

Our shipping and processing timelines are based on business days.

Business days usually refer to Monday to Friday, excluding weekends and public holidays.

Orders placed after business hours, during weekends, or on public holidays may begin processing on the next business day.

3. Shipping Locations

Nubian Creations may offer shipping to selected local, national, and/or international locations depending on courier availability and business operations.

Available shipping options will be shown at checkout where applicable.

Some locations may not be eligible for delivery due to courier limitations, customs restrictions, logistics challenges, or other operational reasons.

If we are unable to deliver to your location after you place an order, we will contact you as soon as possible.

4. Shipping Fees

Shipping fees may vary depending on:

  • Delivery location
  • Order weight
  • Package size
  • Product type
  • Delivery method selected
  • Courier or logistics provider
  • Local or international shipping requirements

The applicable shipping fee will be displayed at checkout before you complete your order.

From time to time, Nubian Creations may offer free shipping, discounted delivery, or promotional shipping offers. Such offers may be subject to specific conditions, minimum order values, product exclusions, locations, or expiry dates.

5. Estimated Delivery Time

Estimated delivery times may vary depending on your location and the shipping method selected.

Typical delivery estimates may include:

  • Local delivery: within 24hours
  • Nationwide delivery: 1-3 business days
  • International delivery: 7–21 business days

These timelines are estimates only and are not guaranteed. Delivery may be affected by courier delays, weather conditions, customs processing, public holidays, strikes, address issues, or other events beyond our control.

6. Order Tracking

Where tracking is available, customers may receive a tracking number, delivery update, or courier reference after the order has been dispatched.

Tracking details may be sent by email, SMS, WhatsApp, or through your Nubian Creations account, depending on the information available and the delivery method used.

Please allow some time for tracking information to update after dispatch.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that your delivery address includes all necessary details, such as:

  • Full name
  • Phone number
  • Email address
  • Street address
  • Apartment, suite, or house number
  • City, state, region, or province
  • Postal or ZIP code where applicable
  • Country where applicable
  • Any helpful delivery instructions

Nubian Creations will not be responsible for delays, failed deliveries, returned packages, or lost orders caused by incorrect, incomplete, or outdated delivery information provided by the customer.

8. Address Changes

If you need to update your delivery address after placing an order, please contact us immediately.

We will do our best to update the address before the order is shipped. However, once an order has been dispatched, we may not be able to change the delivery address.

If an address change after dispatch results in extra courier charges, the customer may be responsible for those additional fees.

9. Failed Delivery Attempts

Delivery may fail if:

  • The customer is unavailable to receive the order
  • The address provided is incorrect or incomplete
  • The courier cannot reach the customer
  • The customer refuses delivery
  • Access to the delivery location is restricted
  • Customs duties or delivery charges are not paid where applicable

If delivery fails, the courier may attempt redelivery, hold the package for pickup, or return the package to Nubian Creations.

Additional delivery fees may apply for redelivery or returned packages.

10. Lost, Delayed, or Missing Packages

If your order is delayed or appears to be missing, please contact us with your order number and delivery details.

We will work with the courier or delivery partner to investigate the issue.

Nubian Creations is not responsible for delays caused by third-party delivery providers, customs authorities, weather, strikes, natural events, or incorrect customer information. However, we will make reasonable efforts to assist you in resolving delivery concerns.

11. Damaged Packages

If your package arrives visibly damaged, please take photos of the package before opening it and contact us as soon as possible.

Please provide:

  • Your order number
  • Clear photos of the damaged package
  • Photos of the damaged product, if applicable
  • A brief description of the issue

Reports of damaged items should be made within [Insert Timeframe, e.g. 24–48 hours] of delivery so we can review the matter quickly.

Damaged items may be handled according to our Refund and Return Policy.

12. Wrong or Incomplete Orders

If you receive the wrong item or your order is incomplete, please contact Nubian Creations as soon as possible.

Please provide:

  • Your order number
  • The item you ordered
  • The item you received, if different
  • Clear photos of the product and packaging
  • A short description of the issue

Once reviewed, we may arrange a replacement, correction, refund, store credit, or another suitable resolution depending on the situation.

13. Shipping for Clothing Items

For clothing items, customers should carefully review product details, size information, and availability before placing an order.

Some clothing items may have slight variations in color, pattern placement, print position, fabric appearance, or fit due to photography, lighting, screen settings, or production differences.

Shipping does not include fitting or size exchange unless allowed under our Refund and Return Policy.

14. Shipping for Skincare, Herbal, Food, and Wellness Products

For hygiene, health, and safety reasons, skincare products, herbal powders, food products, and wellness items must be packaged carefully before shipping.

Customers should inspect these items upon delivery and contact us immediately if there is damage, leakage, tampering, or an incorrect item.

Opened, used, or tampered products may not be eligible for return unless the issue was caused by Nubian Creations or the delivery process and is reported within the required timeframe.

15. International Shipping

Where international shipping is available, customers are responsible for ensuring that the products they order can legally be imported into their country.

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Clearance fees
  • Local delivery charges
  • Product restrictions
  • Customs inspections
  • Delivery delays

These charges are not usually included in the product price or shipping fee unless stated otherwise at checkout.

Nubian Creations is not responsible for customs delays, import restrictions, confiscated items, or additional charges imposed by the destination country.

16. Customs, Duties, and Taxes

For international deliveries, customs duties, taxes, and import fees may be charged by the destination country.

The customer is responsible for paying any applicable customs duties, taxes, or import charges.

If a customer refuses to pay customs charges and the package is returned or abandoned, any refund may be reduced by shipping costs, return fees, customs charges, or other expenses incurred.

17. Order Cancellation Before Shipping

If you wish to cancel an order, please contact us as soon as possible.

We may be able to cancel your order if it has not yet been processed, packaged, or dispatched.

Once an order has been shipped, it cannot be cancelled. In that case, the order may be handled under our Refund and Return Policy, where applicable.

18. Split Shipments

In some cases, items in the same order may be shipped separately due to product availability, packaging requirements, product type, or courier limitations.

If your order is split into multiple shipments, you may receive separate delivery updates or tracking details.

19. Pickup Option

If Nubian Creations offers local pickup, the pickup option and instructions will be shown at checkout or communicated after order confirmation.

Customers may be required to present order confirmation, identification, or payment proof before collecting an order.

Orders not picked up within the stated pickup period may be cancelled, returned to inventory, or subject to additional storage or processing conditions.

20. Delivery Confirmation

An order may be considered delivered when the courier, postal service, or delivery partner confirms delivery to the address provided by the customer.

Nubian Creations is not responsible for stolen packages, misplaced packages, or packages collected by another person at the delivery address after confirmed delivery.

Customers are encouraged to provide a secure delivery address where someone is available to receive the package.

21. Events Beyond Our Control

Nubian Creations will not be liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Weather conditions
  • Natural disasters
  • Courier delays
  • Customs delays
  • Public holidays
  • Strikes or protests
  • Road closures
  • Security issues
  • System outages
  • Government restrictions
  • Incorrect customer details
  • High order volumes

We will make reasonable efforts to communicate any known delays and assist customers where possible.

22. Contact Us About Shipping

For shipping questions, delivery concerns, missing packages, or order updates, please contact us:

Nubian Creations
Website: www.nubiancreation.com
Email: letstalk@nubiancreation.com
Phone: +233 20 392 8192
Address: Beuleland Street 5-6 Opposite Gilnat Bakery. Accra, Ghana.
GS-0257-1230

Please include your order number when contacting us about an order.

23. Agreement to This Shipping Policy

By placing an order on the Nubian Creations website, you confirm that you have read, understood, and agreed to this Shipping Policy.

 

Refund & Return Policy

Effective Date: 7th July,2026

At Nubian Creations, we carefully prepare, package, and deliver our products with quality, care, and respect. Because our products may include clothing, skincare, herbal powders, food products, jewelry, Black art, books, and other personal or cultural lifestyle items, all sales are final.

By placing an order on our website, you agree to this Refund & Return Policy.


1. All Sales Are Final

Nubian Creations does not offer refunds, returns, or exchanges once an order has been placed and confirmed.

Customers are encouraged to carefully review all product details before completing a purchase, including:

  • Product name

  • Product description

  • Price

  • Size, where applicable

  • Color or design

  • Quantity

  • Ingredients, where applicable

  • Shipping information

  • Delivery address

Once payment is completed, the order is considered final.


2. No Returns

Nubian Creations does not accept product returns.

This applies to all product categories, including but not limited to:

  • Clothing

  • Skincare products

  • Herbal powders

  • Food products

  • Jewelry

  • Black art

  • Books

  • Wellness products

  • Sale or promotional items

For hygiene, health, safety, and product integrity reasons, items cannot be returned after purchase.


3. No Refunds

Nubian Creations does not issue refunds for completed purchases.

Refunds will not be provided for reasons including but not limited to:

  • Change of mind

  • Ordering the wrong item

  • Selecting the wrong size

  • Providing the wrong shipping address

  • Delayed delivery outside our reasonable control

  • Refusing delivery

  • Personal dislike of product color, design, texture, scent, taste, or fit

  • Failure to read the product description before purchase

  • Opened, used, worn, or tampered products


4. No Exchanges

Nubian Creations does not offer exchanges after purchase.

Customers should confirm all product details before placing an order. For clothing items, please review available size details carefully before checkout.


5. Damaged, Wrong, or Missing Items

Although we do not offer refunds or returns, customers should contact us if they receive:

  • A damaged item

  • The wrong item

  • A missing item from their order

  • An incomplete order

Such concerns must be reported within [Insert Timeframe, e.g. 24–48 hours] of delivery.

Please provide:

  • Order number

  • Full name

  • Photos of the package

  • Photos of the item received

  • Description of the issue

  • Delivery confirmation or courier details, where available

After review, Nubian Creations may, at its sole discretion, offer a correction, replacement, store credit, or another suitable resolution. This does not guarantee a refund, return, or exchange.


6. Clothing Size Responsibility

Customers are responsible for selecting the correct clothing size before purchase.

Nubian Creations does not accept returns, refunds, or exchanges due to wrong size selection.

Please review size information carefully and contact us before placing an order if you need clarification.


7. Skincare, Herbal, Food, and Wellness Products

For health, hygiene, and safety reasons, skincare products, herbal powders, food products, and wellness items are final sale.

These products cannot be returned, refunded, or exchanged after purchase.

Customers are responsible for reviewing product details, ingredients, and usage instructions before use. If you have allergies, sensitive skin, medical conditions, are pregnant, nursing, taking medication, or unsure about a product, please consult a qualified professional before purchasing or using the product.


8. Order Cancellations

Orders cannot be cancelled once payment has been completed and the order has entered processing.

Nubian Creations may cancel an order only in limited situations, such as:

  • Product unavailability

  • Pricing error

  • Payment issue

  • Suspected fraud

  • Delivery restriction

  • System error

If Nubian Creations cancels an order due to an issue from our side, we may provide a suitable resolution, which may include a refund where applicable.


9. Shipping Fees

Shipping fees are non-refundable.

Nubian Creations is not responsible for failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Additional delivery fees may apply if an order must be resent due to customer error.


10. Final Sale Items

All products sold by Nubian Creations are considered final sale unless otherwise stated in writing.

This includes:

  • Regular-priced items

  • Discounted items

  • Sale items

  • Promotional items

  • Limited edition items

  • Special order items


11. Contact Us

For questions about this policy or to report a damaged, wrong, or missing item, please contact us:

Nubian Creations
Website: www.nubiancreation.com
Email: letstalk@nubiancreation.com
Phone: +233 20 392 8192
Address:

 
  • Beuleland Street 5-6 Opposite Gilnat Bakery
    Accra, Ghana
  • GS-0257-1230

Please include your order number when contacting us about an order issue.


12. Agreement to This Policy

By placing an order on the Nubian Creations website, you confirm that you have read, understood, and agreed to this No Refunds / No Returns Policy.

Order Support

Need help with your Nubian Creations order? We are here to assist you with order updates, payment confirmation, delivery questions, missing items, wrong items, damaged packages, and general order-related concerns.

To help us support you quickly, please include your order number, full name, and email address when contacting us.


How We Can Help

Our Order Support team can assist with:

  • Order confirmation
  • Payment confirmation
  • Order status updates
  • Shipping and delivery questions
  • Tracking information, where available
  • Damaged package reports
  • Wrong item reports
  • Missing item reports
  • Account-related order issues
  • General product or purchase inquiries

Please note that Nubian Creations does not offer refunds, returns, or exchanges once an order is placed and confirmed. However, we will review genuine issues such as damaged, wrong, or missing items.


Check Your Order Status

After placing an order, you should receive an order confirmation by email or through your Nubian Creations account.

Your order may go through the following stages:

Order Received
Your order has been successfully submitted.

Payment Confirmed
Your payment has been received and verified.

Processing
Your items are being prepared and packaged.

Shipped / Out for Delivery
Your order has been handed over for delivery.

Delivered
Your order has been delivered to the address provided.


Payment Confirmation Support

If you made payment but did not receive confirmation, please contact us with the following details:

  • Full name
  • Email address used for the order
  • Order number, if available
  • Payment reference or transaction ID
  • Date and time of payment
  • Amount paid
  • Screenshot or proof of payment, where available

Our team will review the payment information and update you as soon as possible.


Delivery Support

For delivery-related concerns, please make sure your shipping address and phone number are correct.

Contact us if:

  • Your order is delayed
  • Your tracking information is not updating
  • You entered the wrong delivery address
  • The courier could not reach you
  • Your package shows delivered but you have not received it

Nubian Creations is not responsible for delays caused by incorrect customer information, courier delays, weather, public holidays, customs delays, or events beyond our control. However, we will do our best to assist you.


Damaged Item Support

If your package or product arrives damaged, please contact us within 24–48 hours of delivery.

Please include:

  • Order number
  • Full name
  • Clear photos of the damaged package
  • Clear photos of the damaged item
  • Description of the issue
  • Delivery or courier details, where available

After review, Nubian Creations may, at its discretion, provide a correction, replacement, store credit, or another suitable resolution.


Wrong Item Received

If you received a product different from what you ordered, please contact us within 24–48 hours of delivery.

Please provide:

  • Order number
  • Product you ordered
  • Product you received
  • Clear photos of the item and packaging
  • Your full name and contact details

Once verified, we will review the issue and provide the best available resolution.


Missing Item Support

If part of your order is missing, please contact us within 24–48 hours of delivery.

Please provide:

  • Order number
  • Full name
  • List of missing item or items
  • Photos of the package received
  • Photos of all items received
  • Delivery confirmation, where available

Our team will review the order record and packaging details before providing a resolution.


Order Changes

Please review your order carefully before completing checkout.

Once an order has been confirmed, we may not be able to make changes to:

  • Product selection
  • Size
  • Color or design
  • Quantity
  • Delivery address
  • Phone number
  • Shipping method

If you notice an error immediately after placing your order, contact us as soon as possible. We will do our best to help before the order enters processing or shipping.


Order Cancellation

Orders cannot be cancelled once payment has been completed and the order has entered processing.

Nubian Creations may only cancel an order in limited situations, such as product unavailability, payment issues, suspected fraud, pricing error, system error, or delivery restrictions.


What to Include When Contacting Support

To help us resolve your issue faster, please send:

  • Your full name
  • Your email address
  • Your phone number
  • Your order number
  • Date of purchase
  • Product name
  • Clear description of the issue
  • Photos or screenshots, where applicable


Order Support Contact

For order support, please contact us through the official Nubian Creations support channels:

Nubian Creations
Website: www.nubiancreation.com
Email: hello@nubiancreation.com
Phone: +233 20 392 8192
Address: Beuleland Street 5-6 Opposite Gilnat Bakery
Accra, Ghana
GS-0257-1230

Please allow 24–48 business hours for our team to respond to your request.


Order Support Notice

By placing an order with Nubian Creations, you agree to our Terms of Service, Shipping Policy, and No Refunds / No Returns Policy. Customers are responsible for reviewing all product details, sizing, prices, and delivery information before completing checkout.