Legal
Effective Date: 7th July, 2026
Nubian Creations respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, create an account, place an order, contact us, subscribe to our newsletter, or interact with our services.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
1. About Nubian Creations
Nubian Creations is a Black-owned business created to provide natural African products that celebrate culture, wellness, beauty, heritage, and identity. Our products may include clothing, skincare products, herbal powders, jewelry, Black art, food products, books, and other related products as the business grows.
This Privacy Policy applies to all users, visitors, customers, and account holders who access or use our website.
2. Information We Collect
We may collect personal information from you when you use our website, create an account, make a purchase, complete a contact form, subscribe to our newsletter, or communicate with us.
The information we may collect includes:
Full name
Email address
Phone number
Billing address
Shipping or delivery address
Account username and password
Order details
Payment confirmation details
Product preferences
Customer reviews or feedback
Messages sent through our contact form
Newsletter subscription details
Device and browser information
IP address
Website usage information
We only collect information that is necessary to operate our website, process orders, provide customer support, improve our services, and communicate with customers.
3. Account Information
When you create an account with Nubian Creations, we collect the information needed to identify you as a customer and allow you to shop on our website.
Your account may allow you to:
View your orders
Manage your personal details
Save delivery information
Track purchases
Receive updates from Nubian Creations
Access customer-only features
You are responsible for keeping your account login details confidential. Please contact us immediately if you believe your account has been accessed without your permission.
4. Order and Purchase Information
When you place an order, we collect the information needed to process, confirm, package, and deliver your purchase.
This may include your name, email address, phone number, delivery address, billing details, selected products, order value, and transaction status.
We use this information to:
Process your order
Confirm your payment
Arrange shipping or delivery
Send order updates
Provide receipts or confirmations
Handle returns, refunds, or exchanges
Respond to customer support requests
Prevent fraud and unauthorized transactions
5. Payment Information
Payments on our website may be processed through secure third-party payment providers such as Paystack or other approved payment gateways.
Nubian Creations does not intentionally store your full card number, bank card security code, or sensitive payment authentication details on our website. Payment information is handled by the payment processor according to its own security standards and privacy policy.
We may receive limited payment-related information, such as:
Transaction reference
Payment status
Payment amount
Date and time of payment
Payment method confirmation
Customer email linked to the transaction
This information helps us confirm successful payments, complete orders, investigate payment issues, and maintain proper business records.
6. How We Use Your Information
Nubian Creations may use your personal information for the following purposes:
To create and manage your customer account
To process and fulfill your orders
To confirm payments and issue order confirmations
To deliver products to your address
To provide customer service and support
To respond to messages, inquiries, and complaints
To send important updates about your order
To send newsletters, promotions, or product updates where permitted
To improve our website, products, and services
To personalize your shopping experience
To detect and prevent fraud, abuse, or unauthorized transactions
To comply with legal, accounting, tax, and regulatory obligations
To protect the rights, safety, and security of Nubian Creations, our customers, and our website
We do not sell your personal information.
7. Newsletter and Marketing Communications
When you subscribe to our newsletter, we may use your email address to send you updates about Nubian Creations, new arrivals, product launches, special offers, promotions, cultural collections, and brand announcements.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.
Even if you unsubscribe from marketing emails, we may still send you important non-marketing messages related to your account, orders, payments, delivery, returns, or legal notices.
8. Customer Reviews and Testimonials
If you submit a review, testimonial, rating, comment, or feedback, we may display it on our website, social media platforms, marketing materials, or product pages.
We may use your first name, initials, review content, rating, and product feedback. We will not publish sensitive personal information such as your full address, payment details, or private account information.
By submitting a review or testimonial, you allow Nubian Creations to use that content for business, marketing, and customer trust purposes.
9. Contact Forms and Customer Support
When you contact us through our website, email, social media, phone, or other support channels, we may collect the information you provide in your message.
This may include your name, email address, phone number, order number, product concern, photos of damaged items, or other information needed to assist you.
We use this information to respond to your request, resolve complaints, investigate issues, and improve our customer service.
10. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies are small files stored on your device that help the website remember information such as your preferences, login status, cart items, and browsing activity.
We may use cookies to:
Keep you logged in
Remember items in your cart
Improve website performance
Understand how visitors use our website
Personalize content and product recommendations
Support website security
Measure marketing or advertising performance
You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
11. Information Collected Automatically
When you visit our website, some information may be collected automatically through your browser, device, or website analytics tools.
This may include:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referring website
Clicks and navigation behavior
Approximate location based on device or network information
This information helps us understand website performance, improve user experience, prevent abuse, and maintain website security.
12. How We Share Your Information
Nubian Creations may share your information only when necessary to operate our business, fulfill your order, comply with the law, or protect our rights.
We may share information with:
Payment processors for secure payment handling
Delivery companies or couriers for shipping
Website hosting providers
Email and newsletter service providers
Customer support tools
Analytics or website performance tools
Legal, tax, accounting, or regulatory advisers
Government or law enforcement authorities where legally required
We do not sell your personal information to third parties.
Any third-party service provider we use is expected to handle your information responsibly and only for the purpose of providing services to Nubian Creations.
13. Shipping and Delivery Partners
To deliver your order, we may share your name, phone number, delivery address, and order delivery details with shipping companies, courier services, postal services, or local delivery partners.
These partners use your information only to deliver your order, contact you about delivery, or resolve delivery-related issues.
14. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.
Security measures may include:
Secure website access
Account password protection
Restricted access to customer data
Secure payment processing through third-party providers
Monitoring for suspicious activity
Using trusted website and hosting platforms
However, no website, online system, or internet transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.
15. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.
We may retain information for purposes such as:
Processing orders
Providing customer support
Maintaining account records
Handling returns or refunds
Meeting legal, tax, accounting, or regulatory obligations
Resolving disputes
Preventing fraud or abuse
Improving our website and services
When information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal requirements.
16. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information.
These rights may include the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent for marketing communications
Object to certain uses of your information
Request a copy of information you have provided
Close your account
To make a privacy-related request, please contact us using the details at the end of this Privacy Policy.
We may need to verify your identity before processing certain requests.
17. Children’s Privacy
Nubian Creations does not knowingly collect personal information from children under the age required by applicable law.
Our website and products are intended for customers who are able to make purchases legally or who are using the website with the consent and supervision of a parent or guardian.
If we discover that a child has provided personal information without proper consent, we may delete that information.
18. International Customers
If you access our website from outside the country where Nubian Creations operates, your information may be processed in a different country from where you live.
By using our website, you understand that your information may be transferred, stored, or processed in countries where our website, payment processors, delivery partners, or service providers operate.
We will take reasonable steps to ensure that your information is handled securely and in line with this Privacy Policy.
19. Third-Party Websites
Our website may contain links to third-party websites, social media pages, payment gateways, courier platforms, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. When you leave our website, we encourage you to review the privacy policy of any external website or service you use.
20. Social Media
If you interact with Nubian Creations through social media platforms such as Facebook, Instagram, TikTok, X, or other platforms, your interaction may be governed by the privacy policies of those platforms.
We may respond to messages, comments, reviews, and inquiries received through social media. Please avoid sharing sensitive personal or payment information through public social media comments.
21. Fraud Prevention and Website Security
We may use personal information, order information, payment confirmation details, IP addresses, and account activity to detect, investigate, and prevent fraud, unauthorized transactions, suspicious activity, or misuse of our website.
This helps protect Nubian Creations, our customers, payment providers, and the integrity of our online store.
22. Legal Compliance
We may use or disclose your information where required to comply with applicable laws, regulations, legal processes, court orders, tax obligations, payment provider requirements, or government requests.
We may also disclose information where necessary to enforce our Terms of Service, protect our business, prevent harm, or defend against legal claims.
23. Changes to This Privacy Policy
Nubian Creations may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on this page with a new effective date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
We encourage you to review this page regularly to stay informed about how we protect your information.
24. Consent
By using the Nubian Creations website, creating an account, placing an order, subscribing to our newsletter, or contacting us, you confirm that you have read, understood, and agreed to this Privacy Policy.
Terms of Service
Effective Date: 7th July, 2026
Welcome to Nubian Creations. These Terms of Service govern your access to and use of our website, products, services, and online store. By visiting our website, creating an account, placing an order, or purchasing from Nubian Creations, you agree to be bound by these Terms.
Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should not use our website or purchase our products.
1. About Nubian Creations
Nubian Creations is a Black-owned business created to provide natural African products that celebrate culture, wellness, beauty, heritage, and identity. Our products may include clothing, food products, Black art, jewelry, herbal powders, skincare products, books, and other related items as the business grows.
We are committed to offering quality products, meaningful service, and a shopping experience rooted in care, respect, and cultural pride.
2. Use of Our Website
By using this website, you agree to use it only for lawful purposes. You must not use this website in any way that may damage, disable, interrupt, or interfere with the website’s operation or other customers’ ability to use it.
You agree not to:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our systems or customer accounts.
- Copy, reproduce, or misuse our website content, images, branding, or product descriptions without permission.
- Provide false, inaccurate, or misleading information when creating an account or placing an order.
- Use the website in a way that violates any applicable law or regulation.
We reserve the right to restrict, suspend, or terminate access to our website if we believe a user has violated these Terms.
3. Account Registration
To shop with Nubian Creations, customers may be required to create an account. When creating an account, you agree to provide accurate, complete, and current information.
You are responsible for maintaining the confidentiality of your login details, including your username and password. Any activity that occurs under your account will be your responsibility.
Please notify us immediately if you suspect unauthorized access to your account.
We reserve the right to suspend or close accounts that contain false information, appear fraudulent, or violate these Terms.
4. Product Information
We make every effort to display accurate product information, including product names, descriptions, pricing, colors, sizes, ingredients, and availability. However, slight variations may occur, especially in product colors, fabric patterns, packaging, or natural product appearance.
For clothing items, customers are encouraged to review available size details before placing an order. For skincare, herbal powders, food products, or wellness-related items, customers should review the product description carefully before use.
Product images are provided for illustration and may differ slightly from the actual product due to lighting, screen settings, packaging updates, or natural product variation.
5. Product Use and Customer Responsibility
Customers are responsible for using products safely and according to any instructions provided.
For skincare, herbal powders, food products, or other wellness-related items, you agree to carefully review product details before use. Nubian Creations does not claim that any herbal, skincare, or wellness product is intended to diagnose, treat, cure, or prevent any disease unless expressly stated and legally approved.
If you have allergies, medical conditions, sensitive skin, are pregnant, nursing, taking medication, or unsure about a product, you should consult a qualified professional before use.
Nubian Creations shall not be responsible for misuse of products, allergic reactions, or failure to follow product instructions.
6. Orders
By placing an order on our website, you are making an offer to purchase the selected products subject to these Terms.
Once your order is placed, you may receive an order confirmation. This confirmation does not guarantee acceptance of your order. We reserve the right to cancel, reject, or limit any order for reasons including but not limited to:
- Product unavailability.
- Pricing or description errors.
- Suspected fraud or unauthorized payment.
- Incorrect customer information.
- Delivery restrictions.
- Breach of these Terms.
If an order is cancelled after payment has been made, we will process a refund where applicable.
7. Pricing and Payment
All prices displayed on our website are listed in the applicable currency shown at checkout. Prices may change at any time without prior notice.
Payment must be completed through the payment options available on our website. By submitting payment information, you confirm that you are authorized to use the selected payment method.
Nubian Creations is not responsible for delays or failed orders caused by incorrect payment details, declined transactions, bank restrictions, payment gateway errors, or network issues.
We reserve the right to correct pricing errors. If an item is listed at an incorrect price, we may cancel the order and notify the customer.
8. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.
We aim to process and deliver orders in a timely manner. However, delivery timelines may vary depending on location, courier availability, customs processes, public holidays, weather conditions, and other circumstances beyond our control.
Customers are responsible for providing accurate delivery details. Nubian Creations will not be responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer.
9. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Refund and Return Policy, which forms part of these Terms.
Some products may not be eligible for return due to hygiene, health, food safety, or product condition reasons. These may include opened skincare products, herbal powders, food products, used clothing, damaged items caused by the customer, or items without original packaging.
Customers must contact us within the stated return period if they receive a wrong, damaged, or defective item.
Refunds, where approved, will be processed according to the original payment method or another approved method.
10. Customer Reviews and Feedback
Customers may be allowed to submit reviews, testimonials, ratings, comments, or feedback about our products and services.
By submitting feedback, you grant Nubian Creations the right to use, display, edit, reproduce, or publish your feedback for marketing, website, social media, or business purposes.
You agree not to submit content that is false, offensive, abusive, defamatory, discriminatory, unlawful, or misleading.
We reserve the right to remove or refuse any customer feedback that violates these Terms or our brand standards.
11. Promotions, Discounts, and Offers
From time to time, Nubian Creations may offer discounts, promotional codes, sales, or special offers. These promotions may be subject to specific conditions, expiry dates, product limitations, or availability.
We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.
Promotional offers cannot be exchanged for cash unless expressly stated.
12. Intellectual Property
All content on the Nubian Creations website, including logos, images, text, product descriptions, graphics, designs, layout, icons, branding, and website content, belongs to Nubian Creations or its content providers.
You may not copy, reproduce, distribute, modify, sell, or use any website content without written permission from Nubian Creations.
Unauthorized use of our intellectual property may result in legal action.
13. Third-Party Links and Services
Our website may contain links to third-party websites, payment processors, social media platforms, courier services, or other external services.
These third-party services are not controlled by Nubian Creations. We are not responsible for their content, policies, security, practices, or any loss or damage resulting from your use of those services.
Customers are encouraged to review the terms and policies of any third-party platform they use.
14. Privacy and Personal Information
Your use of our website is also governed by our Privacy Policy.
By using our website, creating an account, or placing an order, you agree that we may collect and use your personal information as described in our Privacy Policy.
This may include your name, email address, phone number, delivery address, order details, and payment-related information required to process your purchase and provide customer support.
15. Limitation of Liability
To the fullest extent permitted by law, Nubian Creations shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, purchase of our products, or inability to access our services.
This includes, but is not limited to, loss of data, loss of profits, delivery delays, allergic reactions, misuse of products, technical errors, or third-party service failures.
Our total liability for any claim relating to a product purchase shall not exceed the amount paid for the specific product involved in the claim.
16. Disclaimer of Warranties
Our website and products are provided on an “as available” and “as is” basis, unless otherwise stated.
While we aim to provide accurate information and quality products, we do not guarantee that:
- The website will always be available or error-free.
- Product information will always be free from mistakes.
- Delivery will always occur within estimated timelines.
- Products will meet every individual expectation or preference.
- The website will be free from viruses, security issues, or technical interruptions.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
17. Order Refusal and Account Termination
We reserve the right to refuse service, cancel orders, suspend accounts, or block access to our website if we believe a customer has:
- Violated these Terms.
- Provided false or misleading information.
- Engaged in fraudulent activity.
- Abused our return or refund process.
- Used offensive or threatening language toward our team.
- Attempted unauthorized access to our systems.
18. Changes to These Terms
Nubian Creations may update or revise these Terms of Service at any time. Any changes will be posted on this page with an updated effective date.
Your continued use of our website after changes are posted means you accept the updated Terms.
Customers are encouraged to review this page regularly.
19. Governing Law
These Terms shall be governed by and interpreted according to the laws applicable in the jurisdiction where Nubian Creations operates, unless otherwise required by law.
Any disputes arising from these Terms, our website, or our products shall first be addressed through good-faith communication between the customer and Nubian Creations.
20. Contact Information
For questions about these Terms of Service, your account, orders, products, returns, or general support, please contact us:
Nubian Creations
Email: hello@nubiancreation.com
Website: www.nubiancreation.com
Phone: +233 20 392 8192
Address: Beuleland Street 5-6 Opposite Gilnat Bakery
Accra, Ghana.
GS-0257-1230
21. Acceptance of Terms
By using the Nubian Creations website, creating an account, placing an order, or purchasing any product, you confirm that you have read, understood, and agreed to these Terms of Service.